Privacy Policy

1. Overview

Loan Smart ("we," "us," "our") is committed to protecting your privacy in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

• Identity data: Full name, email address, mobile number, PRC license information
• Financial data: Survey responses regarding income, expenses, assets, and credit history
• Device data: Browser type, IP address, and access timestamps for security purposes
• Payment data: Payment channel preferences and transaction references (we do not store full bank account or e-wallet details)

3. How We Use Your Information

• To verify your identity and eligibility
• To assess your loan application and generate a personalized offer
• To process loan disbursements and repayments
• To communicate with you about your application and account
• To comply with regulatory and legal requirements
• To improve our services and prevent fraud

4. Data Sharing

We do not sell your personal data. We share information only with:

• Zambank — our lending partner, for loan processing and management
• Payment processors — Dragonpay and supported channels, solely for processing transactions
• SMS/Email providers — for delivering notifications and OTP verifications
• Regulatory bodies — when required by law or regulation

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security assessments. Sensitive data such as bank account numbers and e-wallet details are encrypted using AES-256-GCM.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your account and personal data, subject to legal retention obligations.

7. Your Rights

Under RA 10173, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Lodge a complaint with the National Privacy Commission

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising networks.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on the platform.

10. Contact

For privacy-related inquiries or to exercise your data rights, contact our Data Protection Officer at dpo@loansmartph.com.